How to Use the Online Customer Journey on Your WordPress Site | Cheema Developers Blog

If you need your web site to be efficient, it must do greater than provide fundamental data. You’ll wish to rigorously craft its design and content material, in an effort to lead guests in direction of taking key actions. To do that, you’ll want to know the web buyer journey.

Most individuals undergo a typical course of alongside the way in which to creating a purchase order or becoming a member of your website. For instance, they should change into conscious of your organization and choices within the first place, and can in all probability undergo a means of analysis and consideration. Even after a purchase order has been made, you’ll must give attention to retaining the shopper over time.

On this publish, we’re going to introduce you to the 5 fundamental levels of the web buyer journey. Then, we’ll present you handle every stage in your WordPress web site. Let’s begin from the highest!

The net buyer journey (and why it issues)

In case you’re seeking to promote services or products on-line, you’ll have numerous competitors. It’s not sufficient to easily record out what you need to provide and hope individuals will begin making purchases. As an alternative, you’ll wish to present a transparent path for potential clients to comply with and encourage them to maneuver ahead at each step.

Whereas every enterprise is a bit of completely different, most clients undergo just a few predictable levels. The result’s a web-based buyer journey resembling one thing like this:

  1. Consciousness: First, leads must change into conscious of what you are promoting and web site.
  2. Consideration: Then, they’ll study your services or products, and think about whether or not to purchase it.
  3. Buy: At this stage, the lead makes their first buy and turns into a buyer.
  4. Retention: After the primary buy, you’ll wish to make sure the buyer retains coming again.
  5. Advocacy: So long as the shopper is pleased with their expertise, you might be able to get them to advocate for what you are promoting (bringing in much more leads).

If you wish to maximize conversions, your web site might want to account for and information guests by every stage.

Methods to lead web site guests by the web buyer journey (in 5 levels)

There are numerous methods to include the 5 levels of the web buyer journey on your WordPress website. What follows are some ideas to get you began, which ought to be related to most websites. Nevertheless, don’t be afraid to get inventive as properly!

Stage 1: Consciousness

Naturally, individuals can’t purchase your services or products in the event that they don’t know you exist. Due to this fact, the primary stage of the web buyer journey is ‘consciousness’.

An example of Twitter marketing from AirBNB.

Your web site performs an enormous function on this stage. The truth is, one of many main causes companies run web sites is to develop their attain and visibility. To do the identical, you’ll wish to give attention to attracting as many individuals as potential to your website.

We’ve written extensively on how to attract website traffic. Nevertheless, in the event you’re new to the subject, listed below are the most effective locations to start out:

Whereas there are plenty of strategies you can employ, placing some effort into these two areas is commonly sufficient to get plenty of new eyes in your web site.

Stage 2: Consideration

When you’ve succeeded at bringing new guests to your website, they’ll start thinking about whether or not or to not buy your services or products. Your job is to encourage them to make the leap.

Testimonials on a website.

This implies being attentive to the fundamentals of your website’s design, akin to providing clear navigation and a robust Person Expertise (UX). After, listed below are just a few of the most effective steps you’ll be able to take:

It doesn’t matter what you’re providing, think about together with testimonials in your website as properly. A couple of quotes from happy clients could be the nudge guests must take the following step. That is easy with the correct instrument, akin to the ever-popular Testimonials Widget plugin.

Stage 3: Buy

You might assume that after a customer decides to make a purchase order, you’re dwelling free. Sadly, there are nonetheless loads of pitfalls throughout this stage.

A WooCommerce checkout page.

You’ll must make the method of buying your services or products straightforward and intuitive, so guests don’t change their minds or get annoyed partway by. To do that, you’ll wish to:

  • Present a transparent and distinguished Call To Action (CTA). These are buttons or kinds that point out (very clearly) provoke a purchase order, so there’s no confusion.
  • Use an e-commerce plugin like WooCommerce to arrange a quick and easy checkout system. You need the cost course of to be quick and intuitive, and to not ship individuals away out of your web site.
  • Supply a number of cost choices. It’s very potential to lose individuals as a result of they aren’t capable of pay utilizing a way they like. Due to this fact, it’s greatest to offer a number of options, which you are able to do with practically any e-commerce plugin.

It’s value noting that this stage doesn’t should contain a literal buy. In case your objective is to encourage kind submissions or sign-ups, for instance, the identical recommendation applies. What’s most essential is to be very clear in regards to the motion you need individuals to take, and to make doing really easy.

Stage 4: Retention

The net buyer journey isn’t nearly getting individuals to make a single buy. Ideally, you wish to domesticate a devoted base of shoppers who return time and time once more. This implies after somebody buys one in all your services or products, you’ll wish to instantly flip your efforts in direction of retaining their curiosity.

A "thank you for your purchase" email.

On the subject of retaining clients by way of your web site, two of the most effective methods embody:

  • Making use of e-mail to remain in contact. This consists of sending a follow-up e-mail instantly after the acquisition, to provide thanks. As well as, you’ll be able to gather buyer e-mail addresses throughout the buy course of, and use targeted email marketing campaigns to maintain their consideration over time.
  • Present high quality assist. Answering clients’ questions and serving to them with any issues that come up is an effective way to retain their enterprise. There are plenty of WordPress plugins to assist with this, akin to WP Live Chat Support and bbPress.

The significance of retention will depend upon what you are promoting and what you’re providing. Nevertheless, it’s virtually at all times cheaper to maintain current clients ‘hooked’ than to solely give attention to bringing in new leads.

Stage 5: Advocacy

Lastly, your current clients can do greater than herald constant income. They will additionally change into ‘advocates’ for what you are promoting, serving to to herald brand-new leads (and therefore begin the web buyer journey yet again).

Social media sharing buttons on the Themeisle website.

The simplest technique for turning clients into advocates is to maintain them joyful. This implies offering high quality services or products, providing top-notch assist, and so forth. Nevertheless, you additionally must make it straightforward for them to unfold the phrase about what you are promoting, akin to by:

  • Letting them charge and evaluation merchandise in your website. This lets them share their (hopefully) constructive experiences with these within the first two levels of the web buyer journey. What’s extra, it’s a function you’ll be able to simply add utilizing our personal WP Product Review plugin.
  • Putting social media sharing alternatives in your website. This permits your buyer base that can assist you enhance consciousness. You should use plugins akin to Social Media Share Buttons and Social Sharing Icons to make it straightforward for them to unfold the phrase.

In case you can handle to transform even just a few happy patrons into advocates for what you are promoting, you’ll know you’ve got a highly-successful on-line buyer journey in place.


Your WordPress web site is the most effective instrument you’ve got for attracting new leads and turning them into joyful clients. Strolling them by every step on the journey is important, or it’s possible you’ll simply lose them alongside the way in which.

You’ll wish to guarantee all 5 levels of the web buyer journey are accounted for in your web site, together with:

  1. Consciousness: Use search engine marketing and social media advertising and marketing to get individuals’s consideration.
  2. Consideration: Present data and testimonials, encouraging new guests to transform.
  3. Buy: Make the shopping for course of straightforward, and provide a number of cost choices.
  4. Retention: Ship follow-up emails to remain in contact, and supply high quality assist.
  5. Advocacy: Encourage clients to advocate for what you are promoting by critiques and social media shares.

Do you’ve got any questions in regards to the levels or methods we’ve launched? Ask us something within the feedback part beneath!

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